Frequently Asked Questions
Everything you need to know about shopping at Sanrio.com
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the contiguous United States. Once your order ships, you will receive a confirmation email with a tracking number to follow your package's journey.
What is your return policy for apparel and accessories?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain items, such as face masks and final sale products, are not eligible for return.
Do you ship internationally?
Currently, Sanrio.com ships to the United States, Canada, and select U.S. territories. International shipping rates and delivery times vary depending on the destination.
How can I ensure I am buying authentic Sanrio merchandise?
To guarantee authenticity, always purchase directly from Sanrio.com or authorized retailers. All official products feature a licensed Sanrio hologram sticker or specific copyright branding on the packaging or labels.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my Sanrio clothing items?
To preserve the vibrant prints and fabric quality, we recommend machine washing in cold water with like colors and tumbling dry on low heat. Always check the specific care label on each garment for detailed instructions.