Returns & Exchanges
We want you to love your Sanrio purchases, but if you are not completely satisfied, we accept returns of unworn and unwashed items within 30 days of delivery. Please note that certain exclusive collaborations and blind box items are final sale.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the supercute items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the products are in brand-new condition.
Label and Ship
Print the prepaid shipping label provided by the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing